KnowledgePoint will provide free technical support to registered users of the current release of any of our desktop products. You may request support by e-mail or by phone. Representatives are available from 8:00 AM to 5:00 PM Pacific Time Monday through Friday except holidays.

To reach us by phone, call 707.789.3300 during the hours shown above.

To reach us by e-mail, click here and complete the Technical Support form. When possible, please call for complex questions.

We reserve the right to not support any version of any product for which a newer release has been available for more than 1 year.

If you have questions regarding this policy, please call our Technical Support Department at 707.789.3300 during normal business hours.

This policy is subject to change without notice.