|
Train the Trainer
Prepare your staff to deliver Performance Impact training
With KnowledgePoint’s Train-the-Trainer Certification Program (TTT)
for Performance Impact, you can mobilize a team of internal staff to
deliver high quality, end-user training throughout your organization.
When you opt for TTT, your internal trainers attend an intensive two-day,
on-site workshop that offers plenty of hands-on experience with the
software and practice teaching sessions. After completing the program,
participants will be able to deliver a 2-3 hour training session for
managers that covers all the ins and outs of using Performance Impact
effectively.
TTT offers cost savings and convenience
Maximize your training dollars. Instead of outsourcing the training
function, you can save thousands of dollars by using TTT to develop
your own team of Performance Impact trainers.
Print training materials yourself. The TTT program includes
a license to reprint training materials as needed – a significant
savings compared to ordering and shipping pre-printed manuals.
Schedule training at your convenience. Once you have a certified
team of Performance Impact trainers in place, you can deploy them whenever
needed – for training new employees or providing “refreshers”
– without incurring any extra costs.
TTT Enhances Performance Management
The cost savings of the train-the-trainer approach may be its most obvious
benefit, but KnowledgePoint’s TTT does much more than simply save
your organization money. TTT can help your organization to more effectively
utilize Performance Impact – maximizing your financial investment,
and, even more importantly, ensuring that you achieve your performance
management goals.
Develop a team of internal champions. Once your trainers achieve
TTT certification, they’ll be in an excellent position to internally
promote and support your organization’s performance management
strategy, goals, and processes.
Improve retention. One of the top reasons employees give for
voluntary resignations is dissatisfaction with their managers. Typical
complaints include poor communication, receiving little or no performance
feedback, and a sense that performance standards are unclear or applied
unfairly. Your team of TTT trainers can help managers understand how
to use Performance Impact to clearly communicate performance standards
to their employees – and keep performance feedback coming all year
long.
Build in-house expertise. No matter how well a software program
is designed, it can be underutilized unless people learn to use it effectively.
And while Performance Impact has a highly intuitive and straightforward
interface, proper training will ensure that your workforce is making
full use of the software. Your TTT trainers will become intimately familiar
with the many special features of Performance Impact that can improve
communication between managers and employees – and save managers
time.
Maintain consistency. Inconsistent practices not only put your
organization at grave legal risk, but can also contribute to poor employee
morale. Deploying a team of trainers who have all completed KnowledgePoint’s
carefully designed, standardized curriculum can help ensure consistent
implementation of your organization’s performance management processes.
How it works
Phase 1: Candidate Selection
KnowledgePoint's master trainer will help you select a group of up to
six TTT candidates who will go through the certification process and
deliver end-user training to your managers.
Phase 2: TTT Workshop
Prior to the workshop, KnowledgePoint sends one master set of documentation
and a CD containing all the training materials you’ll need, ready
to print at your convenience. Your two-day TTT workshop is led by one
of KnowledgePoint’s experienced master trainers, who will demonstrate
proven training methods, provide practice teaching experience and feedback,
administer a certification quiz, and lead trainees through a thorough
orientation to the training curriculum.
Phase 3: Monitored Training Delivery
Following the TTT workshop, your KnowledgePoint master trainer is available
to provide TTT candidates with telephone coaching and support as needed
prior to their initial training sessions. You and/or the KnowledgePoint
master trainer will observe the initial sessions and provide feedback
to the trainers.
Phase 4: Evaluation and Certification
Candidates who successfully complete their initial training sessions
become certified Performance Impact trainers, with the skills and confidence
to deliver end-user training sessions throughout your organization.
End-User Training
This option is for clients who wish to have an experienced KnowledgePoint trainer directly train the designated end-users of Performance Impact. A maximum of two 3-4 hour sessions per day can provide hands-on training for as many as 20 managers (assuming 10 computer stations). If computer training is not available, larger numbers can be prepared by watching the trainer demonstrate the program on a classroom screen. The hands-on alternative is the preferred approach since it provides direct practice with the software. The training session covers:
-
The major features and functions of Performance Impact
-
Managing employee information within Performance Impact
-
Setting goals and tracking performance during the review period
-
Completing the performance review form and development plan
-
Adding post-discussion comments and finalizing the review
|
TTT Certification Program includes:
2 days on-site Train-the-Trainer Workshop
8 hours post-workshop tele-support for trainees
License to reprint training materials:
- Trainer Guides
- Performance Impact Training Workbooks
Optional additional on-site days as needed to train more than
the base 6 trainers
Optional services include customization of training materials,
observation of trainees’ initial sessions, or other additional
services as contracted. |
