Technical Support
Available as part of your standard maintenance plan, our technical
support team is your first line of support for basic product-related
technical questions.
Online Support Center
KnowledgePoint also provides an Online
Support Center that offers:
- A searchable database of known product issues
- A listing of known issues by product
- Downloadable utilities and software fixes
Technical Consulting
In addition to standard technical support, KnowledgePoint
offers its Performance Impact Workplace customers the services
of our Professional Services Group (PSG), a team of technical
experts dedicated exclusively to high-level support and issue
resolution for Performance Impact Workplace. Each Performance
Impact Workplace
customer is assigned to a PSG engineer
who can provide support on more in-depth questions, available
on an hourly fee basis.
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Maintenance
Leverage the investment you have made in your performance management
system with the benefits afforded by a maintenance contract.
Our one-year, renewable maintenance plan includes:
- Ongoing technical support for product-related issues
- Free, in-version product maintenance updates
- Installation and technical support for maintenance updates
- Data conversion, up to five databases, managed by KnowledgePoint
technical staff
- Guidance on using new product features
- Guidance on how to use Performance Impact Workplace as a
best practice too
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