Technical Support
Available as part of your standard maintenance plan, our technical support team is your first line of support for basic product-related technical questions.
Online Support Center
KnowledgePoint also provides an Online Support Center that offers:
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A searchable database of known product issues
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A listing of known issues by product
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Downloadable utilities and software fixes
Technical Consulting
In addition to standard technical support, KnowledgePoint
offers its Performance Impact Enterprise customers the services
of our Professional Services Group (PSG), a team of technical
experts
dedicated exclusively to high-level support and issue resolution
for Performance Impact. Each Performance Impact Enterprise
customer (hosted or intranet) is assigned to a PSG engineer
who can
provide
support on more in-depth questions, available on an hourly
fee basis.
Professional Services Group representatives are also available on a fee basis to consult with your organization’s internal technical experts regarding technical planning, design and system analysis. PSG representatives will review physical and system requirements, and make recommendations for appropriate hardware and software solutions for successful system implementation. |
Maintenance
Leverage the investment you have made in your performance management system with the benefits afforded by a maintenance contract.
Intranet customers
Customers who choose to install Performance Impact Enterprise
on their own server and access the software through their company
intranet
receive a one-year, renewable maintenance plan that includes:
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Ongoing technical support for product-related issues
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Free, in-version product maintenance updates
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Installation and technical support for maintenance updates
Hosted customers
Customers who choose to have KnowledgePoint host their Performance
Impact Enterprise software and data receive a one-year, renewable
maintenance plan that includes:
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Installation on Vurv Express servers, completed entirely by our technical staff of IT and database experts
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Free, in-version product maintenance updates managed by Vurv Express technical staff
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Data conversion managed by Vurv Express technical staff
An optional Data Delivery Service is also available for hosted
customers. Through this service, KnowledgePoint can update
Performance Impact Enterprise with data from your organization’s
HRIS, as well download data from Performance Impact for use
in your HRIS.
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