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When you select Performance Impact Enterprise, you gain the potential to achieve
remarkable improvements in workforce performance, retention rates, and manager-employee
communication – changes that have a direct effect on your bottom line.
But before you can realize these benefits, you'll need to resolve a multitude of important issues – the type that arise with any organization-wide change initiative involving new technologies and work processes. Who will have access to which types of data? How much customization will be required? What type of training program fits your needs? Should you start with a pilot program, a staged rollout, or a full implementation? What are the goals for your new system, and how will you monitor and measure results?
The success of your Performance Impact Enterprise implementation – and
return on investment – hinges on finding the right answers
to these and a host of other questions. That's why KnowledgePoint
offers the Design and Planning Service (DPS). When you choose
DPS, you're matched to a KnowledgePoint Senior Consultant
with many years' experience in designing and implementing performance
management systems.
From the nuts and bolts of configuring your system and training your administration team, to creating a detailed implementation plan, to anticipating and addressing change management issues – your Senior Consultant will be there to guide you every step of the way.
Services and Deliverables
Design & Planning Session
This one-day, on-site session is led by your Performance Impact
Enterprise Senior Consultant and attended by key stakeholders
in your organization's performance management process. The purpose
of
the session is
to conduct a thorough needs assessment that will form the basis
for your overall Performance Impact design, training, and implementation
planning. The group will discuss alternatives and determine the
most appropriate:
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Performance Impact Enterprise features
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User workflow (for managers and/or employees)
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Data import and security provisions
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Desired customization requirements
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Strategy for training and rollout implementation
Master Action Plan
Following the Design & Planning Session, your Senior Consultant will prepare and deliver a Master Action Plan (MAP). Based on decisions made during the Design & Planning Session, this customized and comprehensive project plan will guide your team throughout the implementation process. Your custom MAP will include:
- An implementation timetable, showing accountabilities, deliverables, and dependencies
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Documentation of decisions made regarding Performance Impact
Enterprise functionality, security, customization, data import,
and workflow
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A detailed training plan
Performance Impact Process Guide
The Process Guide is a fully customized, quick reference guide for distribution to all system users. Based on the user workflow identified in your MAP, the Process Guide:
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Acts as a step-by-step job aid that shows managers how to use
Performance Impact Enterprise to conduct all phases of your
organization's performance management processes
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Helps ensure that your performance management practices are implemented consistently and fairly across the organization – key to achieving performance success as well as providing important legal protections
Administrative Setup & Training
This one-day session provides hands-on training for your human resources staff and system administrator. It includes:
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Walk-through of your MAP and Process Guide
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Key administrative processes; setup of user permissions and security profiles
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Overview training on all Performance Impact Enterprise functions
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Training on employee and user data maintenance
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Training on form and content customization functions
By day's end, preliminary Performance Impact Enterprise configuration
will be complete, and you'll have a fully trained staff capable
of handling all future maintenance, administration tasks, and
ongoing support of your Performance Impact users.
MAP Assessment & Report
Approximately six months after the launch of Performance Impact
Enterprise, KnowledgePoint will perform a check up to evaluate
the success of your implementation. We’ll gather information
to assess your organization’s use of Performance Impact
Enterprise, then compare the results to the goals established
in your customized Master
Action Plan and to Performance Impact Enterprise best practices
utilized by other successful organizations. A detailed MAP Assessment
Report will present these findings and offer recommendations
for improvements and modifications, as needed, to ensure that
you continue to get the greatest return from your investment
in Performance Impact Enterprise.
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The Performance Impact Enterprise Design & Planning
Service helps ensure your success by:
Conducting a requirements assessment to identify your organization’s unique needs
Identifying and addressing change management issues
Configuring your system so you receive maximum benefit from Performance Impact features and functions
Creating a detailed implementation plan to help ensure a smooth rollout
Providing a custom Process Guide to support correct and consistent use of Performance Impact throughout your organization
Assessing your implementation after six months and providing recommendations for modifications to ensure your continued success
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