CASE STUDY

Employment Agency With 16 Locations Selects
Performance Impact Hosted

Job Service North Dakota

"We believe Performance Impact will help improve communication between employer and employee, and it's our hope that this communication will translate to better job satisfaction and employee retention," explains a senior manager at Job Service North Dakota after using the new program.

“We were so impressed with the possibilities of the program, and with the availability of an Internet hosted system, that we decided to implement it immediately.”

Prior to purchasing Performance Impact, Job Service managers utilized an internal paper-based system for employee reviews. "It was an extremely time-consuming, seven-page process; therefore, reviews were not being completed," says Human Resources Director Sheila Vetter. "We felt we needed to take responsibility as an employer and give managers the proper tools before we could hold them accountable."

Vetter chose KnowledgePoint's Performance Impact Hosted from among four programs she examined because of its cost, ease-of-use, customization features and the ability for managers to access the program from work, home or while traveling. Other senior managers were also excited about the system's ability to translate ratings into text, set and measure goals, keep track of performance issues year-round and provide coaching ideas to develop employees.

"We were so impressed with the possibilities of the program, and with the availability of an Internet hosted system, that we decided to implement it immediately," says Julie Rostberg, senior personnel director.

Within two months, Job Service was up and running with its new employee management tool. A trainer from KnowledgePoint trained Vetter in using Performance Impact and Vetter then trained Rostberg to help her train the management staff.

While finding the program easy to use, both Rostberg and Vetter were happy that they had taken advantage of the training KnowledgePoint included as part of the sales package. "The training was very effective and, because we introduced the new software just prior to review time, it was fresh in managers' minds as they started to do their reviews," says Rostberg. "We are now looking forward to fine-tuning our utilization of the system and feel very good about its potential."