Age-Specific Care
Demonstrates knowledge of growth and
development
Conducts age-appropriate assessment
Provides age-appropriate care
Uses appropriate communication techniques
Recognizes age-specific responses to treatment
Assessment & Planning
Collects complete and accurate data
Completes assessment within required timeframe
Performs reassessments as needed
Determines and prioritizes patient care needs
Develops individualized plan of care
Case Management
Manages competing caseload demands
Develops individualized case plans
Maintains positive client relationships
Tracks client activity
Improves coordination of services
Facilitates problem resolution
Counseling
Establishes rapport with clients
Applies active listening skills
Identifies client strengths and needs
Facilitates client problem solving
Provides effective interventions
Utilizes follow-up procedures
Cross-Cultural Health Care
Demonstrates awareness of cross-cultural
health issues
Provides culturally sensitive care
Communicates effectively across cultures
Utilizes translation services
Diagnostic Testing
Plans and prepares for procedures
Explains procedures to patients
Performs tests according to established procedures
Interprets results accurately
Records and communicates results
Documentation
Documents required information
Uses correct terminology
Conforms to required style and format
Submits documentation on time
Complies with legal guidelines
Emergency Response
Assesses emergency situations
Follows standard operating procedures
Exercises judgment in stressful conditions
Responds calmly and quickly
Displays teamwork during emergencies
Ethics & Compliance
Adheres to rules, regulations, and policies
Understands and respects patient rights
Performs duties in an ethical manner
Operates within scope of position
Interaction with Patients
Listens and responds to patient needs
Respects patients' confidentiality and privacy
Treats patients and families with compassion
Adapts communication to meet patient needs
Supports social, spiritual, and cultural needs
Manages difficult or emotional patient situations
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Job Knowledge
Demonstrates technical skills and knowledge
Exhibits ability to learn and apply new skills
Keeps skills and knowledge current
Pursues continuing education
Acts as resource in area of specialty
Medical Equipment Use
Understands equipment operation
Demonstrates technical skill in using equipment
Maintains equipment in working order
Troubleshoots equipment problems
Medical Orders
Reviews chart prior to delivering care
Completes care activity within specified time frame
Follows policies for patient care and charting
Gives care according to physician order
Administers medications properly
Medical Record Coding
Organizes and maintains records
Evaluates records for completeness
Demonstrates attention to detail
Classifies diseases and procedures
Tabulates and analyzes data
Patient Care
Implements plan of care
Monitors and documents patient response
Bases care decisions on plan of care
Involves patient and family in care decisions
Evaluates and revises plan of care
Patient Education
Identifies and prioritizes learning
needs
Provides clear explanations and instructions
Ensures information is understood
Involves patient and family
Documents patient education
Performance Improvement
Participates in performance improvement
efforts
Strives to increase personal productivity
Develops efficient work methods
Seeks ways to improve systems and services
Focuses on achieving patient satisfaction
Professional Responsibility
Meets attendance and punctuality guidelines
Adheres to dress code
Attends required meetings and in-service programs
Maintains current certifications and licensing
Completes mandatory annual education
Program Management
Uses a multidisciplinary approach
Identifies desired outcomes
Develops complete program plans
Monitors plan implementation
Evaluates program performance
Safety & Infection Control
Ensures clean and safe patient environment
Practices infection control and Universal Precautions
Uses equipment and materials properly
Identifies and reports hazards
Handles hazardous and infectious waste properly
Safety Management
Monitors safety performance
Enforces safety regulations
Initiates corrective action
Provides safety training and education |
