Assessment
Obtains background information
Applies suitable assessment tools
Interprets assessment results
Provides clear explanation of findings
Makes appropriate recommendations
Budgeting
Contributes to budget development
Provides accurate estimates
Monitors expenditures
Remains within budget guidelines
Applies cost-saving techniques
Case Management
Manages caseload
Develops individualized plans
Maintains positive client relationships
Tracks client activity
Improves coordination of services
Facilitates problem resolution
Compliance Enforcement
Demonstrates knowledge of regulations
Assesses level of compliance
Uses good judgment to interpret regulations
Enforces regulations equitably
Works cooperatively to achieve compliance
Continuous Improvement
Strives to increase personal productivity
Develops efficient work methods
Focuses on results rather than routines
Seeks ways to improve systems and services
Contract Management
Negotiates acceptable contracts
Ensures compliance with contract provisions
Provides technical assistance
Resolves problems with contractors
Serves as liaison
Counseling
Establishes rapport with clients
Applies active listening skills
Identifies client strengths and needs
Facilitates client problem solving
Provides effective guidance
Utilizes follow-up procedures
Customer Focus
Displays courtesy and sensitivity
Responds promptly to service requests
Identifies customer needs
Explains services clearly
Handles difficult situations
Documentation
Records information accurately
Follows documentation procedures
Conforms to required style and format
Submits documentation on time
File Maintenance
Organizes records and files
Keeps files up to date
Supplies requested documents promptly
Modifies systems as needed
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Managing Customer Service
Promotes customer service focus
Assesses customer needs
Measures customer satisfaction
Uses feedback to improve services
Develops new ways to meet customer needs
Policy Analysis
Gathers relevant background information
Analyzes complex information
Formulates recommendations
Anticipates possible ramifications
Communicates significance of findings
Program Management
Includes appropriate people in planning
Identifies desired outcomes
Develops complete program plans
Monitors plan implementation
Evaluates program performance
Public Trust
Complies with rules, regulations and
policies
Upholds spirit of the law
Displays honesty and integrity
Exhibits sensitivity to ethical issues
Demonstrates commitment to public good
Report Writing
Prepares complete reports
Organizes information clearly
Supports conclusions and recommendations
Writes concisely and correctly
Submits reports on time
Research
Plans research in advance
Identifies relevant sources of information
Collects necessary data
Synthesizes data into meaningful terms
Presents interpretation of findings
Resource Use
Maximizes available resources
Plans and allocates resources
Seeks ways to conserve
Overcomes resource constraints
Safety Enforcement
Complies with safety regulations
Promotes workplace safety
Monitors safety performance
Initiates corrective action
Provides safety training
Training
Assesses developmental needs
Aligns objectives with organizational goals
Prepares for instructional delivery
Facilitates participant learning
Motivates employees to apply new skills
Evaluates training effectiveness
Working with Public Officials
Responds promptly and courteously
Implements directives
Displays sensitivity to political issues
Chooses appropriate communication methods |
