Industry-Specific Comptency Modules

Fire & Emergency Services Competency Module

The following is a complete list of the performance criteria contained in the Fire & Emergency Services Center Competency Module. These competencies are available in addition to standard performance competencies found in Performance Impact Enterprise™ and Performance Impact Workplace™. As you evaluate performance based on these factors, the software generates clear, effective text to support your evaluation in language appropriate to financial institutions.

Budgeting
Contributes to budget development
Provides accurate estimates
Monitors expenditures
Remains within budget guidelines
Applies cost-saving techniques

Communication
Communicates well verbally
Exhibits good listening and comprehension
Responds well to questions
Shares necessary information
Writes clearly and informatively
Prepares accurate and complete reports

Community Relations
Displays responsiveness to public
Treats people fairly
Uses respectful and nondiscriminatory language
Displays cultural sensitivity
Demonstrates commitment to public service

Driving
Follows vehicle code and department regulations
Uses defensive driving techniques
Drives appropriately in emergency situations
Takes safety precautions in adverse conditions
Demonstrates knowledge of area geography
Maintains apparatus according to standards

Emergency Medical Care
Assesses condition of patients
Demonstrates skill in applying treatment
Communicates with patients
Obtains necessary patient information
Adheres to EMS guidelines and regulations

Emergency Response
Assesses emergency situations
Exercises judgment in stressful conditions
Follows standard operating procedures
Responds calmly and quickly
Displays teamwork during emergencies
Evaluates risks of saving life or property

Ethics & Compliance
Accepts direction from superiors
Follows chain of command
Adheres to rules, regulations and policies
Displays honesty and integrity

Incident Command
Evaluates information during size-up
Determines operational strategies and tactics
Delegates authority and responsibilities
Communicates essential information
Deploys resources appropriately
Responds to changing conditions

Inspection
Completes inspections according to schedule
Demonstrates knowledge of fire codes
Conducts thorough inspections
Helps remediate code violations
Follows up to ensure compliance

Investigative Skills
Secures integrity of incident scene
Identifies and preserves evidence
Gathers information from witnesses
Employs systematic approach to determining cause
Conducts thorough investigation and follow-up

Job Knowledge
Demonstrates technical skills and knowledge
Exhibits ability to learn and apply new skills
Keeps skills and knowledge current
Requires minimal supervision
Completes training activities
Shares knowledge and skills

Managing Safety
Understands firefighter safety and health
Enforces safety procedures
Demonstrates commitment to reducing injuries
Implements training to increase safety
Conducts accident investigations

Operating Equipment
Understands equipment operation
Uses equipment properly
Inspects equipment regularly and carefully
Troubleshoots equipment problems
Displays knowledge of equipment-related regulations

Physical Requirements
Meets physical requirements
Presents positive public image
Maintains uniform and protective clothing
Follows grooming guidelines

Public Education
Displays understanding of fire safety education
Plans appropriate programming
Presents information clearly
Demonstrates group presentation skills
Responds to audience questions

Safety
Observes safety precautions
Uses protective equipment and clothing
Reports potentially dangerous conditions
Determines appropriate action beyond guidelines

Station Responsibilities
Conducts inspections and completes logs
Performs assigned tasks willingly
Demonstrates commitment to station maintenance

Supervision
Provides direction and gains compliance
Takes responsibility for subordinates' activities
Gives performance feedback
Motivates for increased results
Develops subordinates' skills and encourages growth
Implements disciplinary measures

Training
Assesses developmental needs
Selects appropriate training methods
Facilitates participant learning
Motivates employees to apply new skills
Evaluates training effectiveness
Meets training requirements and goals

 

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