Application Maintenance
Evaluates viability of potential enhancements
Demonstrates skill at implementing enhancements
Identifies and resolves bugs
Provides ongoing application support
Business Case Justification
Gathers information for business case development
Determines costs accurately
Relates expenditures to business needs
Identifies and assesses risks
Prepares effective business cases
Data Modeling
Applies understanding of modeling concepts
Demonstrates proficient use of modeling tools
Creates data models, diagrams and dictionaries
Displays skill in data normalization
Data Security
Defines and communicates security procedures
Identifies tools to prevent unauthorized access
Monitors security exceptions and violations
Implements and supports security systems
Monitors adherence to standards
Functional Requirements
Gathers information needed for analysis
Analyzes and defines functional requirements
Prepares functional requirements documentation
Utilizes documentation and diagramming tools
Implementation
Develops
implementation plans
Provides application support
Coordinates implementation with others
Provides end-user training
Interface Design
Demonstrates knowledge of interface standards
Utilizes design and development tools
Interprets project specifications
Meets usability requirements
Generates innovative solutions
I/S Policies and Procedures
Develops standards, procedures, and policies
Communicates standards effectively
Ensures adherence to standards
Establishes processes for continuous improvement
IT Architecture
Demonstrates knowledge of architectural
concepts
Designs infrastructure to support business needs
Develops deployment plans
Monitors implementation of architectural projects
Condicts capacity planning
Managing Multiple Priorities
Manages multiple commitments
Responds to changing demands and priorities
Allocates and utilizes time efficiently
Identifies potential conflicts that impact commitments
Completes work according to identified priorities
Network Management
Displays understanding of network architecture
Anticipates and plans for future needs
Diagnoses and resolves network problems
Displays responsiveness to user needs
Monitors network performance
Object-Oriented Methodology
Displays understanding of object-oriented concepts
Utilizes object-oriented modeling tools
Develops efficient object structures
Designs objects to enhance reusability
Programming
Demonstrates knowledge of relevant languages
Displays mastery of programming tools
Interprets programming specifications
Writes clear, readable code
Resolves bugs and other problems
Adheres to
organization coding standards
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Project Management
Develops project plans
Manages project team activities
Monitors plan, critical path, and risk areas
Communicates changes and progress
Ensures efficient utilization of resources
Completes projects on time and budget
Storage Management
Designs storage management systems
Defines backup and storage standards
Monitors performance and capacity of storage systems
Plans for future storage requirements
Technical Design
Demonstrates knowledge of design concepts
Conducts thorough needs analysis
Develops designs that meet requirements
Addresses scalability and deployment issues
Prepares design documents
Technical Support
Displays technical expertise and product knowledge
Follows logical process for problem identification
Asks questions to clarify and verify information
Provides clear, understandable explanations
Adheres to practices and standard
Technical Training
Displays instructional delivery skills
Explains technical concepts clearly
Adapts material to audience needs
Responds to questions and concerns
Evaluates program effectiveness
Technical Writing
Determines appropriate tools & delivery methods
Writes clearly and concisely
Develops complete and accurate content
Creates materials that meet audience needs
Follows documentation standards
Testing
Creates test plans
Develops test data
Executes test scenarios
Interprets and communicates test results
Reproduces errors based on error reports
Verifies resolution of corrected problems
Training Program
Development
Conducts needs analysis
Develops learning objectives
Designs effective programs
Identifies the most appropriate delivery methods
Demonstrates knowledge of adult learning
Trends and Directions
Identifies and understands emerging technologies
Assesses risks and benefits of emerging technologies
Identifies issues around implementing new technologies
Determines organizational implications of major trends
Troubleshooting
Demonstrates critical thinking
Recognizes and anticipates problems
Uses fact-finding and diagnostic tools
Identifies and implements optimal solutions
Follows problem management procedures
Verbal Communications
Communicates effectively with others
Listens and gets clarification
Adapts tone and style to situation
Communicates clearly with non technical audiences
Demonstrates presentation skills
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