Key Account Management

How it works

  • 1
  • 2
  • 3

You want to scale quickly

You’ve tough targets to hit and the capital expenditure to get you operational makes expansion higher risk.

You get in touch

You spend some time with one of our lead consultants, for free, to understand what you’re trying to achieve.

We speak the language

We engage our international contact centre and localise all the messaging and support your want delivered.

We provide a single point of contact for our key accounts

The most important part of your relationship with KnowledgePoint is the understanding we have of your unique requirements. We are proactive in making certain you’re always ahead and getting the best results.

Prospective key accounts are introduced to their future account manager and one of our project manager very early in the sales process. This is so that the people best placed to interpret your requirements and make certain they’re delivered are part of the discussion.

Each key account manager is expert in integrating with your operations, the complexities and nuances of our production environment, and the impact we have for your end users. It’s their role to ensure a seamless connection with you, provide detailed reporting and an exceptional customer experience.

We are also on hand to be the aggregation point for multiple sites or departments. This normally involves reporting back to you on spend, volume and satisfaction levels and any other measures you require.

Working with KnowledgePoint isn’t a transaction, it’s a relationship.